How courier company Aramex is riding the wave of demand for e-commerce in Australia. Hello John, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Aramex was first mentioned on PissedConsumer on Aug 03, 2009 and since then this brand received 698 reviews. There is no contact number you can find and good luck if you try their online service. It has been almost a week and the item is yet to be delivered. 6 people have already reviewed Aramex. If its not even available then remove it from your system as to not get peoples hopes up that its a service you offer. Very frustrating. ARAMEX is not up with the times either as they REFUSE to deliver to SUITES under Australia Post which have been created so that all competitors can deliver like FedEx, Toll, DHL, CourierPlease, TNT and so … When I emailed, they took over a week to respond. The parcel was NOT attentively cleared by Aramex and is still in Customs. I have tried contacting Amarax with no luck. Absolute pathetic service with no accountability at all. When I emailed, they took over a week to respond. And they keep leaving my parcels outside in front of my fence where everybody walks past and can just take it! And when call again on next day same story aga...Read more. Twenty-seven years ago, pathologist Angelo Tseros ditched his science career to become the first courier franchisee with Australian company Fastway Couriers. Aramex Australia (Courier): 1.2 out of 5 stars from 721 genuine reviews on Australia's largest opinion site ProductReview.com.au. Aramex are nothing short of a joke! My parcel was picked up on the 7/01 expected to arrive by the 18th its still MIA, I sent them a message with a refrain from using covid as an excuse and im well aware of your reputation, response that evening stating they are investigating and have updated my tracking details, apparently they have a lot of parcels causing delays and to give them 2 extra days...convenient! © 2021 Trustpilot A/S. We’ll work with you to resolve any issues as quickly as possible. No one responds to WhatsApp messagesThey ignore emails. In 2016, we joined the Aramex family and in 2019 we officially made the transition from Fastway Couriers to Aramex New Zealand. This company needs a restructuring of priorities. Did you make a shipment with us at Aramex? Surely they've wasted enough of my time. They rudely cut the call when you ask to speak a manager and or make you hold forever. Delivery promised 3 times and still not arrived. ARAMEX is the most unprofessional company I have ever dealt with. When you call Aramex the recorded messages suggest that you try the... ir online chat for faster response. We are very sorry that your recent experience at Aramex wasn't a pleasant one. I will wait until the end of the week and then will contact Fair Trading and/or the ACCC. These folks said they could not deliver to me because my premesis was closed to the public. After serval tries, all they do is raise a ticket and send you an update email saying the case is followed up. Thanks for your review. Furthermore chatting to Aramex … I waited over one hour before I finally disconnected from the Aramex online chat. Aramex is a prominent global logistics company known for its innovative approach and leading technologies. No one gets back to you with any help! Recommends. CargoWise will support Aramex’s freight forwarding and customs operations and enhance the overall user experience for their employees and customers. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Parcel booked on 18th Dec 20 for collection which was ordered as Christmas gift by customer but it got collected from shipper on 6th Jan 21 that too after several requests and follow up with Aramex. I rung customer services and they stated they would look into it and call me back...never did. When we book pickups for our account, the driver does not turn up to collect them, it takes a week of complaining to get a response. I had missed the courier (because of course, no tracking so how do you know when the parcel is coming)‍ A calling card was left and I tried to organise a redelivery of my parcel for Monday and I was sent a confirmation email. Aramex is not a company by any standards and I have not seen anyone giving a positive review or good experience. I cannot understand why this company has a web chat line on its web site then has no one monitoring it. twitter. Reply as Brand. At Aramex Australia (formerly Fastway Couriers), our approach to courier services is unique. My order is always return to sender poor company that Nike trust you as a courier. It took over 2 weeks to receive my item in what should of took 3-5days! Write a review on ProductReview.com.au! We may live in a COVID world but the delays imposed here are ridiculous! I will never use this courier again.Parcels never found or delivered. The service was launched in the Middle East and North Africa. Their way of contacting them is by their chat window where no one responds, so you have no way of finding where your freight is! It took over 2 weeks to receive my item in what should of took 3-5days! Their tracking system is hopeless.- ETA disappeared from tracking.- Support advised that I'll receive notifications when it;1. Thankyou, Aramex/Fastway is now the worst courier company in Australia.Since the takeover more than 5 of our parcels have gone missing.NEVER USE THEM AGAIN.Their call centre is in the united arab emirates, you have no chance of resolving any delivery issues.Pay extra and use a reputable courier company , not Fastway Aramex. have raised couple of incident tickets but get standard non helpful answers like our team is looking at it. Aramex Agent, ‎‏عمان‏، ‏الأردن‏‎. Hello sarah, we are always working on providing our customers with the best services. Have a lovely day. A free inside look at company reviews and salaries posted anonymously by employees. All feedback is valuable as we strive to improve. Aramex lost my package, did not respond to my question regarding the package. Even telstra provides better service than ARAMEX . LMAO, I am trying to get the delivery of my parcel FZ0010801492. Your experience can help others make better choices. If you want your 5-star product to go down the toilet, make sure you use this courier company to watch them drag your online reputation down the sinker with them. I can't believe amazon.com works with such a low class mail carrier. We are a commercial company and regret signing up with Aramex/Fastway. Worst courier service ever, lost 2 parcels and couldn't give a toss. We would like the opportunity to investigate your feedback further. Tracking shows it has arived in Sydney depot on 5th Jan 2021 but has not been delivered to my house in Cherrybook 2126 which is in Greater Sydney. GSO/0121/9951, I’ve been waiting for my package to be delivered for almost two weeks now When I contact them they keep on “ they keep on saying soon” every dayBad service. Messaged me to say a parcel had been delivered. Booked online shipment UAE to India - document. They won't admit they lost your package so they will pretend to 'attempt delivery', Didn't pickup courier, but charged me twice :/, Aramex South Africa - Pathetic Service and Employees. Their way of contacting them is by their chat window where no one responds, so you have no way of finding where your freight is! Hello Gav, we are really sorry to hear about your negative experience with us and we want to fix it. No updated tracking info from the original date and time that scanned that it was in transit....still waiting. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. I'm amazed how they survive. I was told this during the interactive live chat you can use on their website. I have not had one return phone call from Aramex. They don't even deserve 1 star....cannot even manage to get a parcel across town in 7 days! The worst of the worst, Critically Poor: Professionalism, Quality, Responsiveness, Value. 9 days later it is still 'in transit' from Sydney. I'm so disappointed in you Does not receive any normal response from you Waiting for a month I will never orden again bad service and now I need to pick up my parcel bad experience. This is Aramex in Australia. Be very careful using Fastway, or Amerex. Have a lovely day. It’s a no from me. Parcel delivery did not call, ring my bell or leave a note. Aramex launched Aramex Bio, a medical courier service in March 2014. Similar opinion? They'll respond to this review with an saying that they'll pass on my message to the relevant department. 86 Ratings. I’m sorry to hear you had a problem with your delivery. Worst courier service ever, lost 2 parcels and couldn't give a toss. The guy said that it takes 2-3 working days to reply. Have a lovely day. Why are there no Covid delays for her deliveries???? Parcels Lefts Outside!! 0.5kg parcel going from Singapore to United States. Read 55 reviews for Aramex Australia. Aramex did not deliver because my premesis was not open to the public and made no effort to get in touch with me about the delivery. Im giving them until tomorrow to respond before I hit them with my next lenghthy educational email which will be followed by a complaint to accc. Aramex lost my package. Hello Orit, we understand your disappointment and apologize for any inconvenience that this may have caused you. No reply.Phoned another number.Recorded message has no customer service option.Beyond uselessThe worst courier company I’ve ever experienced. We would like the opportunity to investigate your feedback further. 5 days ago Read. - Can't get things redelivered interstate- Got redelivered to my house (despite moving and saying to customer service that I was moving and not to redeliver) instead of the new address I provided. Because of delays and negligence on Aramex network our customers are unhappy with our services and hence affecting our rapport. Aramex South Africa has absolutely disgusting service. Aramex has ZERO integrity. Australia Post are saints, in comparison. When I called to ask about the delivery I could not get through. Please contact us at GlobalCareCenter@aramex.com. Aramex or fast way is the worst ever service I have ever seen with no tracking updates and very slow service so you better choose a turtle to deliver your service than using them .I would not use them even with free service. Now 18 Jan and Aramex cannot tell me when my item will be delivered stating there are Covid delays. This too is a lie because they make the essentially the same promise to every review and the service does not get any better. I should have simply driven the 2 hours to pick up my items rather than rely on this incompetent and useless company. The area manager is based in Sth Africa. A claim was allegedly submitted after a failed and unsuccessful investigation. 207 Aramex reviews. We have parcels being delivered to us "on board for delivery" for a week. Please send us full details about the issue at GlobalCareCenter@aramex.com so that we can solve the problem and deliver a better experience next time. Ship with Aramex Parcel. Companies can't alter or remove reviews from ProductReview.com.au. We would like the opportunity to investigate your feedback further, please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. I would encourage prospective buyers and clients to rather use a more capable and efficient courier service like UPS, DHL, etc.I need to be refunded for my loss and this matter must be resolved as soon as possible. Hello Tarin, We appreciate your feedback. According to Ms. Marina Mynhardt of Aramex SA the claim was successfully processed and the supplier refunded. I hope that you utilise our services in future with a better outcome. linkedIn. When I called to find out where my parcel was I could not get through. I will pass your feedback to the relevant department so that they can investigate. Predatory capitalism at it’s finest. Hi there, thanks for letting us know. 29 likes. Origin. Have a lovely day. Your documents or parcels will be swiftly shipped and attentively cleared through customs to arrive on time to any global destination. No card to say you were not home and no parcel. Failure to provide Proof of a Claim. Going back to DHL. STAY AWAY! Thanks for your feedback. I hope I get my refund for my purchase soon as I think this contractor knows its better to lie about attempting delivery of a lost parcel that to admit it is lost because the supplier is going to refund the customer anyway. Volumetric Weight Free Pickup Offered Aramex Parcel . 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