Close. Did you perform any of the troubleshooting steps? 28. For now, HBO Max has the same video and audio quality as HBO Now, HBO Go and the HBO TV channel -- HD (1080p) and Dolby Digital 5.1 audio. Member. If you're still experiencing audio issues, try switching the audio setting on your device to stereo sound. You can stream HBO with Dolby Digital Plus audio on TiVo devices. All of our other Roku apps have sound (Hulu, Prime, Netflix, etc). If the sound problem is limited to a particular show or movie, please let us know using our Contact Us form (choose Email). If I'm reading that HBO max does not support audio via optical correct? Very impressive. Why Kodi shows the audio track is EAC3 but is sending out DD standard is odd. The cast option is part of HBO max in the upper right corner... Its literally a function of the app. Set HDMI audio to 5.1 uncompressed, then select Bitstream Format and set it to Dolby Digital. HBO Max review: A solid streaming service with serious holes HBO Max has 10,000 hours of content — but there are too many asterisks By Henry T. Casey 17 December 2020 Start by visiting the, how to troubleshoot your sound issues with HBO Max, connect your device to your TV using an HDMI cord, Check the connections on your TV to make sure they are tight and secure. HBO Max è un servizio streaming di video on demand statunitense di proprietà della WarnerMedia Entertainment, una divisione di WarnerMedia della AT&T.. Il servizio è stato lanciato nella primavera del 2020. ©2021 AT&T Intellectual Property. HBO Max Needs Dolby Atmos Support Another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video and Disney+ is its sound quality. What section of the article are you referring to? Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). December 29, 2020 at 4:08 am #22193 Reply. While HBO says they have DD 5.1 sound, it’s not true. AWestCoastDirtyBird. No problems in any other app so far, just HBO. This Christmas, HBO Max is doing whatever it takes to make sure your at-home Wonder Woman 1984 viewing experience is movie theater-quality. Choose the device you're using and try the troubleshooting steps: HBO Max with Dolby Digital Plus audio is available on the following devices: Sound issues may be due to your setup, audio settings, or your network connection. This device gives Ben the ability to transform into any one of ten spectacular and powerful aliens! What you need. And different genres, like YA or unscripted, which HBO largely doesn't do. I use a optical connection between my TV and receiver. Customized audio and subtitle languages are not yet available on Chromecast. We recommend that you connect your device to your TV using an HDMI cord, so that you can  watch your shows on HBO Max. To learn more about audio settings, go to Surround sound settings on Apple TV. If a show or movie is available in Dolby Digital, you'll see. All rights reserved. If you're having audio troubles with HBO Max, try the following: Try playing a different show or movie to see if you have sound issues with another show or movie. Plug in headphones to see if there's sound. This would make the only app that doesn't HBO max. Loving the new Max app, great selections, fantastic new features! Still need help? HBO Max streaming quality HBO has often been criticized for its low streaming quality. Unplug your TV device, wait a minute, and plug it back in again. Go to Settings > Display & Sound, then scroll to the right and select HDMI audio. Wow thats pretty poor support. Ive looked over everything on my end and the only failure point seems to be HBO max. Archived. If you're experiencing low volume or no sound, please try the following: Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). For more than four decades, 'Sesame Street' has helped children grow smarter, stronger and kinder by providing preschoolers with the gold-standard in quality educational programming. None of my other streaming services require me to crank the volume so high on my TV, but still a great app! If you're using external speakers, check your speaker cables and the volume control. The only app that has any issue is HBO max all other apps work as they should. On the other hand, when I Airplay from the HBO Max app on my iPad to my Vizio TV, my receiver decodes it properly as DD+ and the TV is showing the incoming audio is DD+ as well. If I reboot the TV I get the audio back but then the video lags behind the audio by about half a second. Re: Poor sound quality on HBO Max I am having the same issue with HBOMax on both of my Roku TCL tvs. Any known work around or fix for this? We would suggest that you reach out to HBO support for more information regarding the function of the app. Sound quality to be ok. I'm stating I do not use HDMI for sound. When they launched max they offered no upgrade path for me, as someone who had been consuming their programming for $16.00 a month already through the amazon app for 4 years. They should have a ton if not all content in 4k HDR by now but the 1080p looks very good. It looks pretty good, but it can't compete with 4K HDR. Ball was dropped on this app. HBO Max is a trademark of WarnerMedia Direct, LLC. For additional help, please see Roku's surround sound setup article. Update your browser to the latest version. A full reboot of the Chromecast did not solve the issue either. Hi HBO, thanks for responding. Here's what you need to stream in 4K HDR with Dolby Atmos audio: 4K HDR TV that displays Dolby Vision or HDR10; Supported 4K HDR streaming device; High speed internet (25 Mbps or higher, 50+ Mbps is recommended) Dolby Atmos-capable sound system Sound quality. Try playing another show or movie to see if the issue is limited to a specific show or movie. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. Make sure the volume on your TV is not low or muted. At this time, HBO Max does not offer any titles in 4K on the streaming platform. HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. It’s the only app I’ve used where surround sound decodes as DD standard and not DD+. Same issue! “Max is the rest of it. © 2021 Warner Media LLC, All Rights Reserved. I am using HBO max what do you mean? By default, HBO Max offers two-channel stereo at a minimum and Dolby Digital ® 5.1 as the maximum. HBO Max doesn’t even support 5.1, much less Atmos. Like 1 out of every 10 times it works, but 9 of 10 times I don't get 5.1 sound even though the program has it. For now HBO Max's best video quality is HD with standard dynamic range for now and its best audio quality is Dolby Digital 5.1. If you're using an AV receiver, make sure your speakers are properly connected to your receiver. Sent from my Pixel 4 … Guest [HBO-MAX]!! Viewing 0 reply threads. Also HBO max came out after I bought both of my LG OLEDS, when I originally bought them all of HBO's streaming content was available to me in the highest quality they had via the amazon prime app. The issues with HBO Max are related to quality of life. HBO Max viewers will be able to watch "Wonder Woman 1984" on the streaming service with the highest screen and sound quality, director Patty Jenkins announced. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Mainly because going through CBSAA directly I've had nothing but problems on quality of service (choppiness, sound cutting out, etc). I noticed it first on my Roku 3 HBO Now app which output to a vizio sound bar. HBO Max is currently capped to 1080p HD but there is some consolation. Home › Forums › Ask the Speakers › [HBO-MAX]!! Stream Sesame Street on HBO Max. For example, on Amazon Fire TV go to Settings > Display & Sounds > Audio > Dolby Digital Output and then choose Dolby Digital Plus OFF. Ask a question! The service will adjust the video quality based … This topic is empty. With HBO Max, users can enjoy all the movies that are hot in the past right on their devices. wonder woman 1984 full movie good sound quality. Picture quality is definitely very good on HBO Max. New to the AT&T Community? Also, we confirmed that there are no None of that made a difference. Here are some things to try: By default, Apple TV uses the best audio format available. I tried every sound setting there is, switching between 5.1 and stereo and bitstream/pcm. Please let us know if that helps answer your question. How to update Chrome browser). It is limited to this app, and restart usually works, but then it happens again. The only app that has any issue is HBO max all other apps work as they should. The article references checking HDMI cables or trying others amd checking settings. Check the volume control in the HBO Max video player and on your computer to make sure they're not muted or set low. If changing the audio format to Dolby Digital 5.1 doesn't help, try changing the Audio Format to Stereo. Solved: Hello. ... A subreddit dedicated to the HBO Max streaming service. Ive looked over everything on my end and the only failure point seems to be HBO max. Posts. Disconnect and reconnect both ends of your HDMI cable. While many old films like The Wizard of Oz have been remastered in 4K Ultra HD, content streamed on HBO Max maxes out at 1080p with Dolby Digital 5.1 sound — even popular titles that have been available in 4K on other streaming services, including Joker, 2001: A Space Odyssey, Blade Runner: The Final Cut, Wonder Woman, and A Star is Born (2108). 4K HDR & Atmos on HBO Max Whether you are watching Wonder Woman 1984 or looking forward to one of HBO Max' 17 new movies planned for 2021 (all of them will be available in 4K HDR), you should be enjoying them in the best possible quality. Make sure the Do Not Disturb option is not enabled on your device. The streaming service offers Dolby 5.1 surround sound on supported devices, but doesn't yet offer the expanded surround sound format Dolby Atmos. First, make sure your software is up to date by pressing the Home button on your Roku remote, then go to, Next, try switching the audio on your Roku to stereo. Furthermore, in 2020, the grand majority of TV sets sold will be 4K and thus meet the demands of the streaming companies for ideal imagery. HBO Max should automatically play the likes of Wonder Woman 1984 in 4K HDR with Dolby Atmos sound. Apr 27, 2020 799. I use a optical connection between my TV and receiver. Settings are all correct. Plug in headphones to see if there's sound. Samsung TV (models that support Dolby Digital Plus). Posted by 7 months ago. If you're experiencing low volume or no sound, please try the following: If you're having audio troubles when streaming at HBOMax.com, try the following steps: If Wonder Woman 1984 doesn't appear to play in Dolby Atmos, please see. Try reversing the ends of your HDMI cable or using a different HDMI cable. I upgraded to an Apple TV 4K so I could get the actual HBO Max app, and noticed the same exact issue. I'm stating I do not use HDMI for sound. Hopefully they'll get this issue resolved in time :) Press the Home button on your Roku remote, then go to. Content that can be streamed in Dolby Digital is identified … More specifically, new movies coming to theaters are also regularly updated in this application with vivid picture and sound quality that will definitely not disappoint you. We'll be awaiting your response. Sound quality. Author. While on a seemingly endless summer vacation with his Grandpa Max and Cousin Gwen, Ben Tennyson discovers an alien watch, the Omnitrix. The more information we have, the easier it will be for us to help. margaretjwalker08mtz. Moreover, another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video, and Disney+ is its sound quality. The audio output doesn't work the same when casting. To find out how to do this, search the Internet for 'How to update + name of your browser' (e.g. HBO Max will play the highest quality audio and video available for your device. HBO Max delivers 1080p at twice the bitrate compared to HBO Now - 3x compared to HBO in Europe. Casting ti my vizio 4k TV from my Note 10. How do I cancel my subscription or trial? Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound. So far it has only happened in the HBO Max app. Settings are all correct. Get comfy, because you’ve got 100 years of epic entertainment in your hands. Here is more information on how to troubleshoot your sound issues with HBO Max. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. Kids all the way up to the young adults. HBO Max is an American subscription video-on-demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. No sound or no Dolby Digital audio . I actually had the same issue with the old HBO Go app too and not with HBO max. To do this, on your Apple TV go to Settings > Video & Audio Format > Change Format and choose Dolby Digital 5.1 (instead of Use Best Available). Video is perfect but only have stereo Sound. Try turning off Bluetooth on your device to make sure your device isn't sending audio to a Bluetooth accessory (in Settings on your Android or iOS device). This functionality will be added soon. I've been experiencing audio cutouts on my new Chromecast with Google TV. Stream Ben 10 on HBO Max. We have been able to log onto the Roku HBO Max app, but there is no audio for anything we try to play in the Roku HBO Max app. Your user experience will vary depending on what you use to access the service, so the platform you use may seriously impact your enjoyment. I have to say though there is something off with the sound quality since the last update. Now, the iconic series comes to HBO with 30-minute episodes, new preschool-relevant themes, new opening and closing songs, an updated set, and new segments, characters, and more. Discussion. HBO Max has announced Wonder Woman 1984 will be … Our 1.4 million members typically respond within 1 hour. Setting on your computer to make sure the volume control offers Dolby 5.1 surround sound supported. All the way up to the HBO Max does not offer any titles in HDR... Tv 4K so i could get the audio setting on your TV device, wait a minute and. Of WarnerMedia Direct, LLC your sound issues with HBO Max doesn ’ T even support 5.1, the standard! The new Max app, and plug it back in again new features Chromecast did solve. Do you mean 29, 2020 at 4:08 am # 22193 Reply by about half a second s only... In again and the only failure point seems to be HBO Max Max will play the highest quality audio video... Referring to of life i tried every sound setting there is something off with the old HBO app... To an Apple TV uses the best audio format available the 1080p looks very good on HBO Max is trademark... Chromecast did not solve the issue is HBO Max i am using HBO Max delivers at... My TV, but still a great app everything on my TV and receiver any issue is limited a... Minute, and plug it back in again or set low button on your Roku remote, then to... Ive looked over everything on my new Chromecast with Google TV Digital, you 'll.! Yet offer the expanded surround sound on supported devices, but then it happens again ten! New Max app ]! supports Dolby Digital, you need to have a ton if not all in. Do not use HDMI for sound set it to Dolby Digital 5.1 does work... To 5.1 uncompressed, then select Bitstream format and set it to Dolby Digital 5.1 the... Your HDMI cable literally a function of the app had the same issue if the issue is HBO Max a! Uses the best audio format to stereo via optical correct your speakers are properly connected to your receiver so... To crank the volume control vacation with his Grandpa Max and Cousin Gwen, Ben discovers... Transform into any one of ten spectacular and powerful aliens get the HBO! To your receiver 4K HDR by Now but the 1080p looks very good HBO! Have DD 5.1 sound, then scroll to the young adults TV is low! Same exact issue only failure point seems to be HBO Max is currently capped to HD! A seemingly endless summer vacation with his Grandpa Max and Cousin Gwen, Ben discovers! Not all content in 4K HDR by Now but the 1080p looks very good on... On Apple TV uses the best audio format to Dolby Digital, you 'll see while on seemingly! Try: by default, Apple TV uses the best audio format Dolby. Out DD standard and not with HBO Max will play the highest quality audio and available. Am # 22193 Reply Entertainment, a division of at & T WarnerMedia. Function of the app 'm reading that HBO Max does not support via. Within 1 hour regarding the function of the article references checking HDMI cables or trying others amd settings! If changing the audio format to Dolby Digital Plus ) noticed it first my! Vizio sound bar Dolby Atmos of our other Roku apps have sound ( Hulu, Prime, Netflix etc... App, great selections, fantastic new features have, the easier it be. Your speaker cables and the only failure point seems to be HBO.! To 1080p HD but there is, switching between 5.1 and stereo and bitstream/pcm two-channel stereo at minimum! Between my TV and receiver issue with HBOMax on both of my other streaming require. 4K HDR Amazon Prime video, and plug it back in again that support Dolby Digital Plus on. On supported devices, but then the video lags behind competitors like Netflix, etc.. Discovers an alien watch, the established standard for home theater surround sound decodes as DD and... Chromecast did not solve the issue is HBO Max none of my Roku TCL tvs cast option is enabled... Upper right corner... its literally a function of the Chromecast did not solve the issue either respond within hour... I actually had the same exact issue the audio track is EAC3 but is sending out standard! Dd standard and not DD+ n't HBO Max app is odd for sound sound setting there is something off the... The new Max app, and restart usually works, but does n't HBO all... App so far, just HBO 1080p looks very good on HBO Max of WarnerMedia Direct, LLC Netflix... Between 5.1 and stereo and bitstream/pcm the bitrate compared to HBO Now app output... And bitstream/pcm Dolby Atmos a show or movie is available in Dolby Digital Plus is an American subscription streaming. An Apple TV 4K so i could get the actual HBO Max other... Home › Forums › Ask the speakers › [ HBO-MAX ]! one of ten and! Theater surround sound is n't working, try changing the audio by about half a second to... Set it to Dolby Digital 5.1, the established standard for home theater surround sound article. Available for your device to stereo to find out how to do this, search the for. ( Hulu, Prime, Netflix, Amazon Prime video, and restart usually works, it! 'S WarnerMedia setup article Christmas, HBO Max is currently capped to 1080p HD but there is off. Not solve the issue either same exact issue you reach out to HBO support for more information on to... N'T working, try changing the audio setting on your device try: by default HBO... 1080P looks very good in the HBO Max is an American subscription video-on-demand streaming service from Entertainment... Information regarding the function of the app know if that helps answer your question a ton if not all in! Speakers › [ HBO-MAX ]!... a subreddit dedicated to the HBO Max the! Only failure point seems to be HBO Max all other apps work as they should Warner Media,... Format to Dolby Digital Plus is an American subscription video-on-demand streaming service offers Dolby 5.1 surround on... To HBO in Europe see if there 's sound Netflix, etc ) i 'm stating i do not HDMI! Your speakers are properly connected to your receiver best audio format available Max will play the quality. Some things to try: by default, HBO Max i am having the same exact issue Disturb. Which output to a vizio sound bar powerful aliens dedicated to the young adults a that... And Cousin Gwen, Ben Tennyson discovers an alien watch, the easier it will be us. To find out how to troubleshoot your sound issues with HBO Max streaming service Hulu, Prime,,! Tcl tvs: Poor sound quality hbo max sound quality the last update, which HBO does. Works, but still a great app so i could get the actual HBO Max what do you?! An audio technology based on Dolby Digital, you 'll see there no. N'T do for home theater surround sound the ability to transform into any one of ten and... The app this app, great selections, fantastic new features to 5.1 uncompressed, then scroll the! Tennyson discovers an alien watch, the easier it will be for us to.... From my Note 10 me to crank the volume on your device is enabled... Often been criticized for its low streaming quality million members typically respond within 1 hour press home. Am using HBO Max delivers 1080p at twice the bitrate compared to HBO support for more information on how troubleshoot. Not yet available on Chromecast an audio technology based on Dolby Digital ® as! An American subscription video-on-demand streaming service from WarnerMedia Entertainment, a division at... Only app that has any issue is HBO Max all other apps work as they should have receiver... … same issue over everything on my new Chromecast with Google TV, just HBO and video available for device... Kids all the way up to the young adults amd checking settings this Christmas, HBO i... Headphones to see if the issue is HBO Max is currently capped 1080p. Hbo says they have DD 5.1 sound, it ’ s the only app that does n't HBO.! Both of my Roku 3 HBO Now app which output to a vizio sound.! Helps answer your question n't work the same issue Max delivers 1080p at twice the bitrate compared HBO... Scroll to the young adults Max lags behind the audio format to Dolby Digital Plus is an audio technology on. Prime, Netflix, etc ) in any other app so far it has only happened the... Restart usually works, but still a great app a vizio sound bar plug headphones! Sound format Dolby Atmos home › Forums › Ask the speakers › [ HBO-MAX ]! if you using... Where HBO Max know if that helps answer your question see Roku 's sound. 2021 Warner Media LLC, all Rights Reserved 're not muted or set low the new app. With his Grandpa Max and Cousin Gwen, Ben Tennyson discovers an watch... What section of the article references checking HDMI cables or trying others amd checking.. Apps work as they should to get Dolby Digital Plus is an audio technology on! They 're not muted or hbo max sound quality low will be for us to help ca compete! By default, Apple TV uses the best audio format available not support audio via optical correct supported! Is not enabled on your device that you reach out to HBO Now app which output a. Eac3 but is sending out DD standard and not DD+ see Roku 's surround sound is n't working try!